Privacy Policy

Privacy Policy 

(Last Updated: 10/06/2025)

At QLink Support Ltd, we are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, how we use it, and what your rights are.

1. Who We Are

QLink Support Ltd

Registered in England and Wales – Company No: [Insert Number]

Email: hello@qlinksupport.org

Website: www.qlinksupport.org

2. What Information We Collect

We may collect the following personal data when you engage with us:
 

• Contact information: name, phone number, email address
• Support needs: details you share to help us understand your situation
• Referral information: details for services you ask us to contact on your behalf
• Feedback: if you provide testimonials, comments, or complete surveys
   

We only collect what is necessary to provide our services and with your explicit consent.

3. How We Use Your Data

We use your data to:

• Provide personalised support and referrals
• Communicate with you about your needs and progress
• Maintain records to improve and monitor our services
• Meet legal and safeguarding obligations (if applicable)

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent – You have given clear consent for us to process your personal data.
• Contract – When providing services you’ve requested.
• Legal obligation – When required by law (e.g. safeguarding concerns).
• Legitimate interests – To operate our business effectively, where your rights are not overridden.

5. How We Store and Protect Your Data

We store your data securely using encrypted systems and password-protected files. Access is restricted to authorised team members only.

Data is retained only for as long as necessary. We regularly review records and securely delete information that is no longer required.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at hello@qlinksupport.org

7. Third-Party Services

In rare cases, we may work with trusted third-party services (e.g. referral partners) — but only with your permission, and always in line with GDPR standards.

8. Cookies

Our website may use cookies to improve functionality and monitor usage. You can accept or decline cookies via your browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated directly or via our website.

Contact Us

If you have any questions about this policy or your personal data, please email us at: hello@qlinksupport.org